Client Management Technician
Company Name:
NANA Regional Corporation
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Description
Client Management Technician
The Client Management Technician supports and maintains in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all assigned corporate hardware, equipment and software while ensuring its optimal performance. The person will also troubleshoot and resolve problems in a timely and accurate fashion. The person will provide end user support, training and assistance as a primary role.
Essential Duties and
Responsibilities:
Confirm technical specifications for proposed purchase of corporate technology equipment, networking hardware, and related products as requested to ensure the proposed equipment will operate in the NDC network environment.
Conduct research on, and make recommendations for, new or custom hardware products as requested to support specific customer needs.
Identify and deliver required hardware service levels according to published Service Level Agreement.
Upon request provide training and support to end users and staff on equipment operation and other issues.
Install, configure, test, maintain, monitor, troubleshoot and restore to operation end user and network hardware, peripheral devices, printing/scanning devices, video or presentation equipment, and other products.
Where required, install, configure, test, maintain, monitor, troubleshoot and resolve issues associated end user software and networking software products.
Assist with on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including on-site repair as needed.
Receive and respond to incoming calls, pages, and/or e-mails regarding end-user problems.
Document all instances of hardware failure, repair, installation, and removal in the HEAT ticketing system.
Maintain up-to-date knowledge of hardware, software and equipment supported.
If necessary or as directed, contact third-party support and equipment vendors.
Recommend, schedule with end-user, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Create materials for end-user frequently asked questions (FAQs) or internal department (FAQs)
This position requires on-call support availability every 3 weeks
Other duties as assigned
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Qualifications
Qualifications, Experiences and Attributes:
Associates degree in the field of computer science and/or 4 years equivalent work experience.
Certification by CompTIA is desired - A+, Net+, Inet+, Server
or Security+. Certification from Microsoft, such as MOS or MCTS for supported system is a plus.
Excellent technical knowledge of TCP/IP based networking, and related hardware.
Ability to build, maintain and deploy standard desktop images
Comprehensive hands-on hardware and software troubleshooting experience.
Extensive equipment support experience with PC and laptop computers.
Working technical knowledge of current network protocols, operating systems, software, and standards, including XP and Windows 7 OS, CISCO Communications and MS Office.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into hardware products and issues as required to resolved end-user troubles.
Professional and courteous demeanor at all times
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Ability to prioritize and execute tasks in a high-pressure environment.
Certain position(s) require a valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy
Applicants must pass a pre-employment drug test, a post offer physical assessment and a criminal background check.
Physical Demands: The employee must occasionally lift and/or move up to 25 pounds.
Fair Labor Standards Act Status: Non-Exempt
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
NANA Shareholder Preference
Job: : Information Technology
Primary Location: : US-AK-Anchorage
Shift: : Variable
Company: : NANA Management Services
Closing Date (Period for Applying) - External: : Ongoing
Deadline to Fill: : Jun 17, 2014
Req ID: UCR00229Estimated Salary: $20 to $28 per hour based on qualifications.
NANA Regional Corporation
##
Description
Client Management Technician
The Client Management Technician supports and maintains in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all assigned corporate hardware, equipment and software while ensuring its optimal performance. The person will also troubleshoot and resolve problems in a timely and accurate fashion. The person will provide end user support, training and assistance as a primary role.
Essential Duties and
Responsibilities:
Confirm technical specifications for proposed purchase of corporate technology equipment, networking hardware, and related products as requested to ensure the proposed equipment will operate in the NDC network environment.
Conduct research on, and make recommendations for, new or custom hardware products as requested to support specific customer needs.
Identify and deliver required hardware service levels according to published Service Level Agreement.
Upon request provide training and support to end users and staff on equipment operation and other issues.
Install, configure, test, maintain, monitor, troubleshoot and restore to operation end user and network hardware, peripheral devices, printing/scanning devices, video or presentation equipment, and other products.
Where required, install, configure, test, maintain, monitor, troubleshoot and resolve issues associated end user software and networking software products.
Assist with on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including on-site repair as needed.
Receive and respond to incoming calls, pages, and/or e-mails regarding end-user problems.
Document all instances of hardware failure, repair, installation, and removal in the HEAT ticketing system.
Maintain up-to-date knowledge of hardware, software and equipment supported.
If necessary or as directed, contact third-party support and equipment vendors.
Recommend, schedule with end-user, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Create materials for end-user frequently asked questions (FAQs) or internal department (FAQs)
This position requires on-call support availability every 3 weeks
Other duties as assigned
##
Qualifications
Qualifications, Experiences and Attributes:
Associates degree in the field of computer science and/or 4 years equivalent work experience.
Certification by CompTIA is desired - A+, Net+, Inet+, Server
or Security+. Certification from Microsoft, such as MOS or MCTS for supported system is a plus.
Excellent technical knowledge of TCP/IP based networking, and related hardware.
Ability to build, maintain and deploy standard desktop images
Comprehensive hands-on hardware and software troubleshooting experience.
Extensive equipment support experience with PC and laptop computers.
Working technical knowledge of current network protocols, operating systems, software, and standards, including XP and Windows 7 OS, CISCO Communications and MS Office.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into hardware products and issues as required to resolved end-user troubles.
Professional and courteous demeanor at all times
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Ability to prioritize and execute tasks in a high-pressure environment.
Certain position(s) require a valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy
Applicants must pass a pre-employment drug test, a post offer physical assessment and a criminal background check.
Physical Demands: The employee must occasionally lift and/or move up to 25 pounds.
Fair Labor Standards Act Status: Non-Exempt
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
NANA Shareholder Preference
Job: : Information Technology
Primary Location: : US-AK-Anchorage
Shift: : Variable
Company: : NANA Management Services
Closing Date (Period for Applying) - External: : Ongoing
Deadline to Fill: : Jun 17, 2014
Req ID: UCR00229Estimated Salary: $20 to $28 per hour based on qualifications.
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