Assistant Manager of Customer Operations
3.
6 Anchorage, AK Anchorage, AK Full-time Full-time $21.
30 - $29.
25 an hour $21.
30 - $29.
25 an hour 4 days ago 4 days ago 4 days ago JOB PROFILE:
Assistant Manager FUNCTION:
Old Navy Stores REPORTS TO:
General Manager DATE:
March 2019 ABOUT THE ROLE As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers.
You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.
You are responsible for supporting the execution of the store strategy to achieve performance goals.
Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
CRITICAL COMPETENCIES Drives Results, Accountability, Talent Builder, Customer Impact ORGANIZATIONAL LEADERSHIP o Member of the store leadership team and act as a trusted leader.
o Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
o Collaborate with leaders and employees to execute merchandising, customer, talent and product strategic initiatives to improve processes.
o Maintain a clean and safe environment to prevent loss and minimize risk.
o Create and foster a collaborative store culture.
o Demonstrate values and behaviors consistent with our culture.
o Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines.
WHAT YOU'LL DO WHO YOU ARE o Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
o Recruit, hire and develop highly productive Brand Associate and Expert teams.
o Own assigned area of responsibility.
o Implement action plans to maximize efficiencies and productivity.
o Perform Service Leader duties.
o Ensure consistent execution of standard operating procedures.
o Represent the brand and understand the competition and retail landscape.
o Promote community involvement.
o Leverage omni-channel to deliver a frictionless customer experience.
o Ensure all compliance standards are met.
o A current or former retail employee with 1-3 years of retail management experience.
o A high school graduate or equivalent.
o A good communicator with the ability to effectively interact with customers and your team to meet goals.
o Passionate about retail and thrive in a fastpaced environment.
o Driven by metrics to deliver results to meet business goals.
o Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
o Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
o Able to utilize retail technology.
o Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
o Ability to travel as required.
COMPETENCIES AND BEHAVIORS:
Assistant Manager DRIVES RESULTS:
Fulfils assigned tasks o Works towards commercial and business goals, focuses on activity o Understands the importance to the business of achieving commercial success Works to make things better o Looks for opportunities to improve and takes ad hoc actions o Delivers as long as there are no major obstacles based on original plan without contingency o Understands the general profit drivers for area ACCOUNTABILTY:
Let's people follow guidelines o Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement o Pays close personal attention to the details of a process; checks things out to ensure they are done right o Adheres to core business planning and reporting processes; personally attends to details TALENT BUILDER:
Encourages individuals to develop o Identifies actions critical to high performance o Provides specific feedback on performance near the event o Sets general development goals for improvement in current position and provides standard development opportunities o Identifies general recruitment need, even if different from the expected or traditional recruitment direction of the organization CUSTOMER IMPACT:
Has basic understanding of the customer and uses it o Listens to the customer's feedback and acts on it o Knows and can describe general industry characteristics and trends o Identifies the basic forces of the market at a general level:
typical customers, suppliers, products, and biggest or best-known competitors Job Type:
Full-time Pay:
$21.
30 - $29.
25 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Morning shift Night shift Weekly day range:
Every weekend Monday to Friday Ability to Relocate:
Anchorage, AK:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Anchorage, AK Anchorage, AK Full-time Full-time $21.
30 - $29.
25 an hour $21.
30 - $29.
25 an hour 4 days ago 4 days ago 4 days ago JOB PROFILE:
Assistant Manager FUNCTION:
Old Navy Stores REPORTS TO:
General Manager DATE:
March 2019 ABOUT THE ROLE As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers.
You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.
You are responsible for supporting the execution of the store strategy to achieve performance goals.
Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
CRITICAL COMPETENCIES Drives Results, Accountability, Talent Builder, Customer Impact ORGANIZATIONAL LEADERSHIP o Member of the store leadership team and act as a trusted leader.
o Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
o Collaborate with leaders and employees to execute merchandising, customer, talent and product strategic initiatives to improve processes.
o Maintain a clean and safe environment to prevent loss and minimize risk.
o Create and foster a collaborative store culture.
o Demonstrate values and behaviors consistent with our culture.
o Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines.
WHAT YOU'LL DO WHO YOU ARE o Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
o Recruit, hire and develop highly productive Brand Associate and Expert teams.
o Own assigned area of responsibility.
o Implement action plans to maximize efficiencies and productivity.
o Perform Service Leader duties.
o Ensure consistent execution of standard operating procedures.
o Represent the brand and understand the competition and retail landscape.
o Promote community involvement.
o Leverage omni-channel to deliver a frictionless customer experience.
o Ensure all compliance standards are met.
o A current or former retail employee with 1-3 years of retail management experience.
o A high school graduate or equivalent.
o A good communicator with the ability to effectively interact with customers and your team to meet goals.
o Passionate about retail and thrive in a fastpaced environment.
o Driven by metrics to deliver results to meet business goals.
o Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
o Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
o Able to utilize retail technology.
o Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
o Ability to travel as required.
COMPETENCIES AND BEHAVIORS:
Assistant Manager DRIVES RESULTS:
Fulfils assigned tasks o Works towards commercial and business goals, focuses on activity o Understands the importance to the business of achieving commercial success Works to make things better o Looks for opportunities to improve and takes ad hoc actions o Delivers as long as there are no major obstacles based on original plan without contingency o Understands the general profit drivers for area ACCOUNTABILTY:
Let's people follow guidelines o Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement o Pays close personal attention to the details of a process; checks things out to ensure they are done right o Adheres to core business planning and reporting processes; personally attends to details TALENT BUILDER:
Encourages individuals to develop o Identifies actions critical to high performance o Provides specific feedback on performance near the event o Sets general development goals for improvement in current position and provides standard development opportunities o Identifies general recruitment need, even if different from the expected or traditional recruitment direction of the organization CUSTOMER IMPACT:
Has basic understanding of the customer and uses it o Listens to the customer's feedback and acts on it o Knows and can describe general industry characteristics and trends o Identifies the basic forces of the market at a general level:
typical customers, suppliers, products, and biggest or best-known competitors Job Type:
Full-time Pay:
$21.
30 - $29.
25 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Morning shift Night shift Weekly day range:
Every weekend Monday to Friday Ability to Relocate:
Anchorage, AK:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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