Registration Coordinator Full Time COVID Testing Site Position Closes
JOB SUMMARY Under general supervision, performs all admitting, transfer, registration and discharge functions when patients are admitted or registered to ANMC.
REPRESENTATIVE DUTIES Performs all financial counseling, family health resource functions, preregistration and registration functions when patients are scheduled or have same day visits at ANMC.
Ensures patient records are complete and correct in all patient information electronic databases, using standardized, quality and production focused processes while delivering excellent customer service.
Admits, transfers, registers, and discharges hospital and clinic patients ensuring complete and accurate patient records.
Schedules and performs registrations for the hospital and clinic patients ensuring complete and accurate patient records.
Communicates with the patients, insurance carriers, third party payers, and federal, state and tribal agencies to assure patients financial health care needs and obligations are met.
Counsels patients, families regarding their financial assistance status and refers patients to other resources if the requirements have not been met.
Pre-registers patients for future admissions and or procedures.
Interviews patients, insurance carriers, third party payers or federal, state, tribal representatives to data input, reinstate, verify, and, or update records and billing system information and according to prevailing customer service standards.
Registers and completes new and existing patient records.
Verifies and, or seeks assistance of fellow team members, areas (Scheduling, Contract Health Services, Insurance Verifications, Eligibility and Financial Counseling) to complete the necessary data processing procedures in the electronic databases and the necessary forms, paperwork to assure hospital, clinic compliance in addition to any federal, state, county, city, tribal or third party payer requirements.
Enters, corrects admitting, scheduling, registration data including, but not limited to:
demographics, guarantor, community, blood quantum information, insurance, third party payer, provider, initial and, or final diagnosis, unit, department information, bed assignment and any pertinent information into the electronic databases in a timely and accurate manner.
Communicates with admitting inpatient units, case management, utilization management, emergency and urgent care area in verifying patient occupancy to ensure electronic databases are accurate and consistent with each other.
Reconciles, updates, and prepares daily census, utilization reports (ED, UCC and Admissions) for submission to admitting and hospital supervisors.
Provides point of contact for information regarding patient status and location when applicable and within privacy guidelines.
Attends meetings or training sessions, as appropriate in order to perform these functions and maintain abreast of new and upcoming changes.
Performs other duties as assigned.
Required Skills Knowledge of customer service concepts and practice.
Knowledge of multi-line telephone systems operations.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Skill in typing a minimum of 30 wpm.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in oral and written communication.
Skill in operating office equipment such as copiers and fax machines.
Skill in establishing and maintaining cooperative working relationships with other employees.
Skill in reviewing, researching, processing, and troubleshooting difficult matters.
Required Experience MINIMUM EDUCATION QUALIFICATION A high school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION Non-supervisory - One (1) year of customer service, registration processing, medical office or computer database experience.
An equivalent combination of relevant education and/or training may be substituted for experience.
ADDITIONAL REQUIREMENTS May be required to work outside the traditional work schedule.
May be called out to work off-shift in emergency or urgent situations.
ANMC is not a latex free environment.
Therefore, some latex exposure can be expected.
MINIMUM PHYSICAL REQUIREMENTS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to lift approximately 20 pounds.
Qualifications:
Knowledge of customer service concepts and practice.
Knowledge of multi-line telephone systems operations.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Skill in typing a minimum of 30 wpm.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in oral and written communication.
Skill in operating office equipment such as copiers and fax machines.
Skill in establishing and maintaining cooperative working relationships with other employees.
Skill in reviewing, researching, processing, and troubleshooting difficult matters.
Recommended Skills Billing Case Management Communication Customer Service Data Processing Databases Estimated Salary: $20 to $28 per hour based on qualifications.
REPRESENTATIVE DUTIES Performs all financial counseling, family health resource functions, preregistration and registration functions when patients are scheduled or have same day visits at ANMC.
Ensures patient records are complete and correct in all patient information electronic databases, using standardized, quality and production focused processes while delivering excellent customer service.
Admits, transfers, registers, and discharges hospital and clinic patients ensuring complete and accurate patient records.
Schedules and performs registrations for the hospital and clinic patients ensuring complete and accurate patient records.
Communicates with the patients, insurance carriers, third party payers, and federal, state and tribal agencies to assure patients financial health care needs and obligations are met.
Counsels patients, families regarding their financial assistance status and refers patients to other resources if the requirements have not been met.
Pre-registers patients for future admissions and or procedures.
Interviews patients, insurance carriers, third party payers or federal, state, tribal representatives to data input, reinstate, verify, and, or update records and billing system information and according to prevailing customer service standards.
Registers and completes new and existing patient records.
Verifies and, or seeks assistance of fellow team members, areas (Scheduling, Contract Health Services, Insurance Verifications, Eligibility and Financial Counseling) to complete the necessary data processing procedures in the electronic databases and the necessary forms, paperwork to assure hospital, clinic compliance in addition to any federal, state, county, city, tribal or third party payer requirements.
Enters, corrects admitting, scheduling, registration data including, but not limited to:
demographics, guarantor, community, blood quantum information, insurance, third party payer, provider, initial and, or final diagnosis, unit, department information, bed assignment and any pertinent information into the electronic databases in a timely and accurate manner.
Communicates with admitting inpatient units, case management, utilization management, emergency and urgent care area in verifying patient occupancy to ensure electronic databases are accurate and consistent with each other.
Reconciles, updates, and prepares daily census, utilization reports (ED, UCC and Admissions) for submission to admitting and hospital supervisors.
Provides point of contact for information regarding patient status and location when applicable and within privacy guidelines.
Attends meetings or training sessions, as appropriate in order to perform these functions and maintain abreast of new and upcoming changes.
Performs other duties as assigned.
Required Skills Knowledge of customer service concepts and practice.
Knowledge of multi-line telephone systems operations.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Skill in typing a minimum of 30 wpm.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in oral and written communication.
Skill in operating office equipment such as copiers and fax machines.
Skill in establishing and maintaining cooperative working relationships with other employees.
Skill in reviewing, researching, processing, and troubleshooting difficult matters.
Required Experience MINIMUM EDUCATION QUALIFICATION A high school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION Non-supervisory - One (1) year of customer service, registration processing, medical office or computer database experience.
An equivalent combination of relevant education and/or training may be substituted for experience.
ADDITIONAL REQUIREMENTS May be required to work outside the traditional work schedule.
May be called out to work off-shift in emergency or urgent situations.
ANMC is not a latex free environment.
Therefore, some latex exposure can be expected.
MINIMUM PHYSICAL REQUIREMENTS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to lift approximately 20 pounds.
Qualifications:
Knowledge of customer service concepts and practice.
Knowledge of multi-line telephone systems operations.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Skill in typing a minimum of 30 wpm.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in oral and written communication.
Skill in operating office equipment such as copiers and fax machines.
Skill in establishing and maintaining cooperative working relationships with other employees.
Skill in reviewing, researching, processing, and troubleshooting difficult matters.
Recommended Skills Billing Case Management Communication Customer Service Data Processing Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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