Child Support Specialist 2 (PCN DOR109)
Anchorage, AK Anchorage, AK Full-time Full-time $27.
72 an hour $27.
72 an hour 14 hours ago 14 hours ago 14 hours ago The Child Support Enforcement Division is seeking to fill Child Support Specialist 2 (CSS 2) positions in various sections of the Division.
Special Notice:
This position is currently under review as part of the Child Support Specialist study, therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.
Are you looking for a job that includes:
Working with a knowledgeable, high-achieving, experienced and fun team Flexible work arrangements upon completion of training, including:
The ability to work from home up to 4 days per week Alternate workweek schedules that allow for every other Friday off Professional development opportunities Training in applicable technologies Playing a direct role in improving the lives of Alaskans by supporting the child support program If you are interested in working in a dynamic agency where you will be a part of this vision, then we want you! Our organization, mission, and culture:
The agency is committed to ensuring child support is collected and disbursed pursuant to child support orders.
As a federally funded agency and due to the federal tax information we receive, we must comply with many federal laws, regulations and reporting requirements.
In your role you will have direct influence on agency's ability to effectively and efficiently attain federal and department goals and objectives.
What you will be doing:
The Child Support Specialist 2 is a first-level supervisory position with responsibility for supervising a team of Child Support Specialists and Office Assistants.
Teams are responsible for child support enforcement actions, case preparation, paternity determinations, and/or establishment of child support orders and briefing the general public and other organizations on CSED policies, procedures, statutes, regulations, court rules and available services.
A lot of trust is placed on this position.
You will be required to make important decisions, and be in charge of employees, their schedules, production and teambuilding.
You'll get to interview applicants, hire them and promote them.
This position has a great deal of responsibility and will be great way to turn your current job into a career.
Many supervisors go on to become managers overseeing multiple staff and sections.
As an added bonus, your supervisor experience can be used anywhere, you'll be valued for your ability to lead a team.
Where you will be working:
CSED offices are located in the Atwood Building and the Linny Pacillo Parking Garage in downtown Anchorage.
Free, covered parking is provided and we are within walking distance of several restaurants and other amenities.
Additionally, there are many benefits of working for the State of Alaska, including great health insurance, retirement benefits, higher than average leave accrual (paid time off), regular (annual or biannual) step/pay increases, union negotiated cost of living increases, and a variety of discounts at participating businesses (gym memberships, Microsoft Office, Dell computers, GCI, AT&T, Verizon, etc.
).
Who we are looking for:
We are seeking an individual with the following knowledge, skills and abilities:
Communicating information about policies, procedures, processes, statutes and regulations in person, over the phone and in writing, Preparing business correspondence and writing office or agency procedures, Researching information, analyzing documents, making decisions independently and clearly explaining your findings either verbally or in writing, Working as a part of a team to coordinate communications and efforts among team members and directing others accordingly, Handling confidential information on a daily basis while maintaining the agency's strict confidentiality requirements, Training and evaluating the performance of trainees, Preparing and maintaining statistical reports.
Minimum Qualifications One year of experience performing child support casework and/or collections at the full working level.
This experience is equivalent to Child Support Specialist 1 with the State of Alaska or equivalent elsewhere.
OR Four years of experience in investigations, collections, paralegal work, or program eligibility determinations, of which at least one year was at the journey paraprofessional level.
The required experience includes, but is not limited to, work such as Investigator 1, Paralegal 2, Eligibility Technician 2, and some Accounting Technicians 2 with the State of Alaska or the equivalent elsewhere.
AND One year of customer service experience, which may be gained concurrently.
Post-secondary education from an accredited institution may substitute for up to three years of the work experience described in the second option (three semester hours or four quarter hours equals one month).
There is no substitution for the one year experience at the journey paraprofessional level or the customer service experience, though they may be gained concurrently.
Special Note:
some positions require incumbents pass a background investigation to meet security requirements for access to State and national databases.
Additional Required Information NOTE:
PLEASE READ THE FOLLOWING CAREFULLY THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only.
Applicants must meet Alaska Residency Requirements to be considered for employment at this time.
Background Check The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
At the time of application,the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):
Copy of transcripts, if using education to meet minimum qualifications.
Cover letter - see instructions below.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application.
If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page.
Your application must be submitted by 5:
00 p.
m.
Alaska Standard Time on the closing date.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.
If you're experiencing problems attaching documents to your application or if you simply had forgotten, you may email it to the contact provided below before 5:
00 pm of the closing date.
Any documents submitted after the posting has closed will not be considered.
Cover Letter A professionally written cover letter is required and is key to an interview for this position.
In your cover letter, you must:
Clearly describe, in detail, how you meet the minimum qualifications for this position; and Highlight your experience in relation to the knowledge, skills and abilities listed in the job description section above.
If you do not have experience in an area, please say so.
You must give specific examples to demonstrate your experience or you may not advance to the next step of the selection process.
Please attach the cover letter to your application before submitting it online.
You may also fax or email it using the contact information listed below.
The cover letter will be required prior to the closing of this recruitment.
Your cover letter will be used to determine whether you will advance to the interview phase of the recruitment and selection process.
Education If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Copies of transcripts will be required prior to the closing of this recruitment.
Transcripts can be attached to your application or faxed using the contact information below.
Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above.
If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S.
education programs; or an accredited U.
S.
post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution.
It is your responsibility to provide such evidence when applying.
Work Experience If using work experience not already documented in your application, also provide the employer's name, job title, employment dates, and whether full or part-time.
Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met.
If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety.
Noting, see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit If you are a current state employee, please mark the union you are a member of at the time of application.
If you are not a current state employee, do not complete this question.
Multiple Vacancies This recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Driver's License Requirement Applicants must possess a valid driver's license.
Proof of licensure will be required prior to reporting to duty.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at:
P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal-opportunity employer.
Contact Information Workplace Alaska Application Questions & Assistance Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area.
Requests for information may also be emailed to email protected .
For applicant password assistance, please visit the reset password page.
For specific information about this position, please contact the hiring manager at the following:
Tasa Nagel Administrative Officer 1 Phone:
907-269-6800 email protected Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits.
(Please note this video is specifically designed for new State Employees.
) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State:
See http:
//doa.
alaska.
gov/drb/programs/index.
html for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note:
The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See http:
//doa.
alaska.
gov/drb/retirement/index.
html for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See http:
//doa.
alaska.
gov/drb/ghlb/employee/health/gymListing.
html for additional information.
Estimated Salary: $20 to $28 per hour based on qualifications.
72 an hour $27.
72 an hour 14 hours ago 14 hours ago 14 hours ago The Child Support Enforcement Division is seeking to fill Child Support Specialist 2 (CSS 2) positions in various sections of the Division.
Special Notice:
This position is currently under review as part of the Child Support Specialist study, therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.
Are you looking for a job that includes:
Working with a knowledgeable, high-achieving, experienced and fun team Flexible work arrangements upon completion of training, including:
The ability to work from home up to 4 days per week Alternate workweek schedules that allow for every other Friday off Professional development opportunities Training in applicable technologies Playing a direct role in improving the lives of Alaskans by supporting the child support program If you are interested in working in a dynamic agency where you will be a part of this vision, then we want you! Our organization, mission, and culture:
The agency is committed to ensuring child support is collected and disbursed pursuant to child support orders.
As a federally funded agency and due to the federal tax information we receive, we must comply with many federal laws, regulations and reporting requirements.
In your role you will have direct influence on agency's ability to effectively and efficiently attain federal and department goals and objectives.
What you will be doing:
The Child Support Specialist 2 is a first-level supervisory position with responsibility for supervising a team of Child Support Specialists and Office Assistants.
Teams are responsible for child support enforcement actions, case preparation, paternity determinations, and/or establishment of child support orders and briefing the general public and other organizations on CSED policies, procedures, statutes, regulations, court rules and available services.
A lot of trust is placed on this position.
You will be required to make important decisions, and be in charge of employees, their schedules, production and teambuilding.
You'll get to interview applicants, hire them and promote them.
This position has a great deal of responsibility and will be great way to turn your current job into a career.
Many supervisors go on to become managers overseeing multiple staff and sections.
As an added bonus, your supervisor experience can be used anywhere, you'll be valued for your ability to lead a team.
Where you will be working:
CSED offices are located in the Atwood Building and the Linny Pacillo Parking Garage in downtown Anchorage.
Free, covered parking is provided and we are within walking distance of several restaurants and other amenities.
Additionally, there are many benefits of working for the State of Alaska, including great health insurance, retirement benefits, higher than average leave accrual (paid time off), regular (annual or biannual) step/pay increases, union negotiated cost of living increases, and a variety of discounts at participating businesses (gym memberships, Microsoft Office, Dell computers, GCI, AT&T, Verizon, etc.
).
Who we are looking for:
We are seeking an individual with the following knowledge, skills and abilities:
Communicating information about policies, procedures, processes, statutes and regulations in person, over the phone and in writing, Preparing business correspondence and writing office or agency procedures, Researching information, analyzing documents, making decisions independently and clearly explaining your findings either verbally or in writing, Working as a part of a team to coordinate communications and efforts among team members and directing others accordingly, Handling confidential information on a daily basis while maintaining the agency's strict confidentiality requirements, Training and evaluating the performance of trainees, Preparing and maintaining statistical reports.
Minimum Qualifications One year of experience performing child support casework and/or collections at the full working level.
This experience is equivalent to Child Support Specialist 1 with the State of Alaska or equivalent elsewhere.
OR Four years of experience in investigations, collections, paralegal work, or program eligibility determinations, of which at least one year was at the journey paraprofessional level.
The required experience includes, but is not limited to, work such as Investigator 1, Paralegal 2, Eligibility Technician 2, and some Accounting Technicians 2 with the State of Alaska or the equivalent elsewhere.
AND One year of customer service experience, which may be gained concurrently.
Post-secondary education from an accredited institution may substitute for up to three years of the work experience described in the second option (three semester hours or four quarter hours equals one month).
There is no substitution for the one year experience at the journey paraprofessional level or the customer service experience, though they may be gained concurrently.
Special Note:
some positions require incumbents pass a background investigation to meet security requirements for access to State and national databases.
Additional Required Information NOTE:
PLEASE READ THE FOLLOWING CAREFULLY THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only.
Applicants must meet Alaska Residency Requirements to be considered for employment at this time.
Background Check The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
At the time of application,the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):
Copy of transcripts, if using education to meet minimum qualifications.
Cover letter - see instructions below.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application.
If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page.
Your application must be submitted by 5:
00 p.
m.
Alaska Standard Time on the closing date.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.
If you're experiencing problems attaching documents to your application or if you simply had forgotten, you may email it to the contact provided below before 5:
00 pm of the closing date.
Any documents submitted after the posting has closed will not be considered.
Cover Letter A professionally written cover letter is required and is key to an interview for this position.
In your cover letter, you must:
Clearly describe, in detail, how you meet the minimum qualifications for this position; and Highlight your experience in relation to the knowledge, skills and abilities listed in the job description section above.
If you do not have experience in an area, please say so.
You must give specific examples to demonstrate your experience or you may not advance to the next step of the selection process.
Please attach the cover letter to your application before submitting it online.
You may also fax or email it using the contact information listed below.
The cover letter will be required prior to the closing of this recruitment.
Your cover letter will be used to determine whether you will advance to the interview phase of the recruitment and selection process.
Education If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Copies of transcripts will be required prior to the closing of this recruitment.
Transcripts can be attached to your application or faxed using the contact information below.
Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above.
If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S.
education programs; or an accredited U.
S.
post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution.
It is your responsibility to provide such evidence when applying.
Work Experience If using work experience not already documented in your application, also provide the employer's name, job title, employment dates, and whether full or part-time.
Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met.
If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety.
Noting, see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit If you are a current state employee, please mark the union you are a member of at the time of application.
If you are not a current state employee, do not complete this question.
Multiple Vacancies This recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Driver's License Requirement Applicants must possess a valid driver's license.
Proof of licensure will be required prior to reporting to duty.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at:
P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal-opportunity employer.
Contact Information Workplace Alaska Application Questions & Assistance Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area.
Requests for information may also be emailed to email protected .
For applicant password assistance, please visit the reset password page.
For specific information about this position, please contact the hiring manager at the following:
Tasa Nagel Administrative Officer 1 Phone:
907-269-6800 email protected Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits.
(Please note this video is specifically designed for new State Employees.
) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State:
See http:
//doa.
alaska.
gov/drb/programs/index.
html for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note:
The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See http:
//doa.
alaska.
gov/drb/retirement/index.
html for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See http:
//doa.
alaska.
gov/drb/ghlb/employee/health/gymListing.
html for additional information.
Estimated Salary: $20 to $28 per hour based on qualifications.
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