IT Help Desk Manager
IT HELP DESK MANAGER GANA-A'YOO, LIMITEDJOB OVERVIEWGana-A'Yoo, Limited (GYL) is seeking an IT Help Desk Manager to join our team! As the IT Help Desk Manager, you will be responsible for the overall management of our IT infrastructure, will provide solutions to technical challenges, and will be a crucial stakeholder in the technical direction of the company.
If you're hard-working and dedicated, GYL is a great place to grow your career!WHAT YOU'LL BE DOING Lead large IT projects, including the design and development of new IT systems and services Manage and oversee the day-to-day operations of the IT Help Desk which includes coordinating and overseeing desktop support, licensing management, and software delivery Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and process Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Troubleshoot hardware and software issues related to internal IT Lead cybersecurity programs, including audits, vulnerability testing, and maintenance ABOUT YOU Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience 10 years of experience working in IT operations Proficient with Costpoint and Deltek Time & Expense software Competent with administrative features of Microsoft Windows and Microsoft Office 365 Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems Strong critical thinking and decision-making skills Excellent project management skills and a strong ability to prioritize Firm grasp on IT infrastructure and operations best practices Cybersecurity Maturity Model Certification (CMMC) preferred ITIL or other IT Service management certification preferred Previous experience in Alaska Native Corporations preferred OUR COMMITMENT TO YOUAt GYL, we empower our employees in their careers.
When you work with us, we will encourage you to follow your passions, and we promise to be committed to your safety, well-being, and professional development.
We treat our team members well - because it's the right thing to do, and because it makes good business sense.
At GYL, you will contribute to our mission, making a difference in the lives of our Alaska Native shareholders community.
We work with our clients to develop creative solutions with an emphasis on our respect for our land, culture, language, tradition, and one another.
WORK ENVIRONMENT & PHYSICAL DEMANDSAt GYL our company culture exhibits our core values of respect, trust, responsibility, transparency, and ethics.
The majority of your work will be performed in an office setting, where you will interact with a wide variety of people with differing functions, personalities, and abilities, located throughout the country.
This position is generally sedentary, requiring routine walking, standing, bending and carrying items weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
ABOUT GANA-A'YOO, LIMITEDGYL is an Alaska Native-Owned Village Corporation serving its more than 2,000 Native shareholders and four villages located along the Yukon River.
Alaska Native Corporations are the result of the passage of the Alaska Native Claims Settlement Act, which was signed into law in 1971.
The act was intended to resolve long-standing issues surrounding aboriginal land claims, to stimulate economic development throughout Alaska, as well as to settle land and financial claims.
As a historically nomadic people who relied on each other, the concept of sharing is essential in Athabascan tradition.
For thousands of years small groups would band together to share resources, helping to ensure both the success and survival of the group.
In the Koyukon Athabaskan language, Gana-A'Yoo means friends together, which is reflected in our logomark's firm arm grip and the value we place on building long-term relationships.
This was the underlying sentiment in 1978 when the shareholders of the villages of Galena, Koyukuk, Nulato and Kaltag made the decision to join together as friends and merge into one for-profit village corporation.
The company has strong social and cultural ties to its villages and is committed to meeting its economic, social, and cultural obligations to its shareholders.
EQUAL OPPORTUNITY STATEMENTGYL is an equal opportunity employer.
All qualified applicants will receive consideration for employment, without regard to race, color, sex, national origin, religious beliefs, age, disability, U.
S veteran status, or any other legally protected characteristics.
Recommended Skills Administration Architecture Auditing Business Requirements Critical Thinking Databases Estimated Salary: $20 to $28 per hour based on qualifications.
If you're hard-working and dedicated, GYL is a great place to grow your career!WHAT YOU'LL BE DOING Lead large IT projects, including the design and development of new IT systems and services Manage and oversee the day-to-day operations of the IT Help Desk which includes coordinating and overseeing desktop support, licensing management, and software delivery Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and process Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Troubleshoot hardware and software issues related to internal IT Lead cybersecurity programs, including audits, vulnerability testing, and maintenance ABOUT YOU Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience 10 years of experience working in IT operations Proficient with Costpoint and Deltek Time & Expense software Competent with administrative features of Microsoft Windows and Microsoft Office 365 Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems Strong critical thinking and decision-making skills Excellent project management skills and a strong ability to prioritize Firm grasp on IT infrastructure and operations best practices Cybersecurity Maturity Model Certification (CMMC) preferred ITIL or other IT Service management certification preferred Previous experience in Alaska Native Corporations preferred OUR COMMITMENT TO YOUAt GYL, we empower our employees in their careers.
When you work with us, we will encourage you to follow your passions, and we promise to be committed to your safety, well-being, and professional development.
We treat our team members well - because it's the right thing to do, and because it makes good business sense.
At GYL, you will contribute to our mission, making a difference in the lives of our Alaska Native shareholders community.
We work with our clients to develop creative solutions with an emphasis on our respect for our land, culture, language, tradition, and one another.
WORK ENVIRONMENT & PHYSICAL DEMANDSAt GYL our company culture exhibits our core values of respect, trust, responsibility, transparency, and ethics.
The majority of your work will be performed in an office setting, where you will interact with a wide variety of people with differing functions, personalities, and abilities, located throughout the country.
This position is generally sedentary, requiring routine walking, standing, bending and carrying items weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
ABOUT GANA-A'YOO, LIMITEDGYL is an Alaska Native-Owned Village Corporation serving its more than 2,000 Native shareholders and four villages located along the Yukon River.
Alaska Native Corporations are the result of the passage of the Alaska Native Claims Settlement Act, which was signed into law in 1971.
The act was intended to resolve long-standing issues surrounding aboriginal land claims, to stimulate economic development throughout Alaska, as well as to settle land and financial claims.
As a historically nomadic people who relied on each other, the concept of sharing is essential in Athabascan tradition.
For thousands of years small groups would band together to share resources, helping to ensure both the success and survival of the group.
In the Koyukon Athabaskan language, Gana-A'Yoo means friends together, which is reflected in our logomark's firm arm grip and the value we place on building long-term relationships.
This was the underlying sentiment in 1978 when the shareholders of the villages of Galena, Koyukuk, Nulato and Kaltag made the decision to join together as friends and merge into one for-profit village corporation.
The company has strong social and cultural ties to its villages and is committed to meeting its economic, social, and cultural obligations to its shareholders.
EQUAL OPPORTUNITY STATEMENTGYL is an equal opportunity employer.
All qualified applicants will receive consideration for employment, without regard to race, color, sex, national origin, religious beliefs, age, disability, U.
S veteran status, or any other legally protected characteristics.
Recommended Skills Administration Architecture Auditing Business Requirements Critical Thinking Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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