Student Support Specialist Federal Programs Customer Service & Call Center - Anchorage, AK at Geebo

Student Support Specialist Federal Programs

Bargaining Unit:
ACEWork Year:
184 days, 12 contract paymentsWork Day:
8 hours per dayFTE:
Full time, 1.
0 FTESalary:
ACE 6 A-M $39,988 - $53,588 DOEJob SummaryThe Federal Programs Student Support Specialist supports the unique needs of Anchorage School District students served by federal programs such as English Language Learners and Child in Transition.
The specialist contributes to successful student outcomes by providing academic guidance and collaborating with community organizations and Anchorage School District interdisciplinary teams.
The position has a retirement association with the Public Employees' Retirement System (PERS).
Job RequirementsThe following are required:
A bachelor's degree in social work, education, Indigenous studies, or a related field.
Equivalent experience, education, and training may be considered in lieu of the degree requirement.
Experience working in an educational setting.
The following are preferred:
Four years of experience working with students in an educational setting.
Preferred experience working with English language learners, children in transition, and students with disabilities.
Ability to network with professionals involved in post-secondary education and employment agencies.
Demonstrated written and verbal communication skills.
Knowledge of community resources and services available to CIT/and or ELL students in Anchorage.
Essential Job Functions Assists families and students in transition from outside and within ASD schools by connecting them with resources within the school system and the community.
Implements actions and maintains records that show types of supports students need, receive, and how those resources were connected to the student.
Follows through in assisting students with connecting to useful resources as well as providing academic guidance to improve academic outcomes such as attendance, school work, graduation rates, and access to college and career opportunities.
Responds to parent, student, teacher, and staff requests for assistance with needs and services.
Coordinates school events and meetings that contribute to helping CIT/and or ELL students.
Consults and collaborates with community agencies, organizations, and Anchorage School District interdisciplinary teams to maximize educational and extracurricular opportunities for students and families.
Maintains constant effective written and oral communication with students, parents/guardians, school staff and administration, local agencies, and members of the community to inform and address the needs of individual students to improve services and outcomes.
Monitors student records such as grades, attendance, and credits regularly and consults and collaborates with teachers, counselors, building principal and families to assist with developing and implementing services that address social, academic, and cultural needs.
Attends school events such as parent/teacher conferences and open house nights to promote the CIT and or ELL programs and provides services at school events.
Furthers knowledge by attending assigned training and professional development.
Promotes, publicizes, and connects students to opportunities such as college/career readiness, culture nights, community events, credit recovery and homework help, and other enrichment opportunities for student outcomes.
Maintains organization and completes projects and tasks in a timely manner.
Elevates concerns to district level leadership such as supervisors of CIT or ELL when necessary.
Physical /Mental DemandsThe physical demands of this job require frequent standing, walking, sitting, speaking and hearing.
Specific visual abilities are also required.
The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs.
Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure.
The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment.
The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability.
Work EnvironmentWork is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings.
While performing the duties of this job the employee may be regularly exposed to a video display.
The employee may be exposed to outdoor weather conditions.
The noise level in the work environment is usually moderate.
Additional Job InformationThis job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments.
Anchorage School District (ASD) employees must possess the ability to read and write in English.
This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents.
Offers of employment are contingent upon completion of a satisfactory criminal background check.
For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED).
This position may be required to work in ASD facilities on the military installations (JBER).
Please visit the government REAL ID website for additional information.
The Anchorage School District is an equal employment opportunity employer.
Recommended Skills Administration Hardworking And Dedicated Leadership Professional Development Secondary Education Social Work Estimated Salary: $20 to $28 per hour based on qualifications.

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