Bank Support Specialist - Internal Customer Support
Bank Support Specialist - Internal Customer SupportSalary:
$24.
50/hour
DOESchedule:
Monday -Friday 9 am - 6 pmStarta career with First National Bank Alaska, the Best Place to Work inAlaska as recognized eight years in a row by Alaska Business magazine readers.
GENERAL PURPOSE SUMMARYProvides operational and procedural support and guidance to internal customers regarding bank policies, procedures and processes along with banking regulations and generally supporting internal customers in order to allow them to conduct day-to-day banking functions on an ongoing basis by performing the following essential duties and
Responsibilities:
ESSENTIAL DUTIES AND
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Resolves problems and inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Researches internal customer questions, problems and/or complaints concerning deposit accounts, loan inquiries, BankCards, ATM and other general functionality.
Resolves issues or obtains supervisor's assistance when necessary.
Researches and assists branches with out-of-balance conditions for tellers and ATMs.
Consults with all levels of management within various business units to identify best solutions of problems and inquires.
Keeps current on bank products and services, regulations, bank policies, procedures, systems, organizational structure, brand-awareness, deposit operations, loan operations, online products, and other pertinent systems and equipment.
Assists internal customers with interpretation of legal documents pertaining to banking activities.
Documents inquiries and outcomes using the appropriate application tools.
Enhances bank's reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
Performs other work-related duties as assigned by supervisor.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or
Experience:
Minimum:
Bachelor's degree in business related field and three years banking or related experience with one year in a customer service-oriented position; or four years banking or related experience; or equivalent combination of education/training and experience, with one year in a customer service-oriented position.
Familiarity with financial industry products, services, and regulations.
Preferred:
Bachelor's degree in business-related field and two years progressively responsible retail/commercial banking or lending experience; or four years progressively responsible retail/commercial banking or lending experience; including two years customer service experience in a banking environment.
Knowledge of banking products, services, regulations and procedures.
SKILLS and ABILITIES:
Word processing, database, and spreadsheet software experience required.
Ability to coordinate workflow between multiple business units, follow through on tasks, manage time effectively and produce deliverables timely required; ability to effectively communicate with customers, staff, and all levels of management required.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations and legal documents.
Ability to write reports and business correspondence.
Ability to present information verbally and in writing, and respond to questions from managers, internal staff and potentially the general public.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Ability to apply concepts of basic algebra.
REASONING SKILLS:
Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
The employee is frequently required to talk and hear.
The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to respond politely to customers (internal and potentially external), work effectively under time constraints, and perform well under pressure.
Recommended Skills Banking Services Calculations Communication Customer Service Databases Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
$24.
50/hour
DOESchedule:
Monday -Friday 9 am - 6 pmStarta career with First National Bank Alaska, the Best Place to Work inAlaska as recognized eight years in a row by Alaska Business magazine readers.
GENERAL PURPOSE SUMMARYProvides operational and procedural support and guidance to internal customers regarding bank policies, procedures and processes along with banking regulations and generally supporting internal customers in order to allow them to conduct day-to-day banking functions on an ongoing basis by performing the following essential duties and
Responsibilities:
ESSENTIAL DUTIES AND
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Resolves problems and inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Researches internal customer questions, problems and/or complaints concerning deposit accounts, loan inquiries, BankCards, ATM and other general functionality.
Resolves issues or obtains supervisor's assistance when necessary.
Researches and assists branches with out-of-balance conditions for tellers and ATMs.
Consults with all levels of management within various business units to identify best solutions of problems and inquires.
Keeps current on bank products and services, regulations, bank policies, procedures, systems, organizational structure, brand-awareness, deposit operations, loan operations, online products, and other pertinent systems and equipment.
Assists internal customers with interpretation of legal documents pertaining to banking activities.
Documents inquiries and outcomes using the appropriate application tools.
Enhances bank's reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
Performs other work-related duties as assigned by supervisor.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or
Experience:
Minimum:
Bachelor's degree in business related field and three years banking or related experience with one year in a customer service-oriented position; or four years banking or related experience; or equivalent combination of education/training and experience, with one year in a customer service-oriented position.
Familiarity with financial industry products, services, and regulations.
Preferred:
Bachelor's degree in business-related field and two years progressively responsible retail/commercial banking or lending experience; or four years progressively responsible retail/commercial banking or lending experience; including two years customer service experience in a banking environment.
Knowledge of banking products, services, regulations and procedures.
SKILLS and ABILITIES:
Word processing, database, and spreadsheet software experience required.
Ability to coordinate workflow between multiple business units, follow through on tasks, manage time effectively and produce deliverables timely required; ability to effectively communicate with customers, staff, and all levels of management required.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations and legal documents.
Ability to write reports and business correspondence.
Ability to present information verbally and in writing, and respond to questions from managers, internal staff and potentially the general public.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Ability to apply concepts of basic algebra.
REASONING SKILLS:
Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
The employee is frequently required to talk and hear.
The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to respond politely to customers (internal and potentially external), work effectively under time constraints, and perform well under pressure.
Recommended Skills Banking Services Calculations Communication Customer Service Databases Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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